Must
I have a RMA# in order to return a product to AyaGroup.com?
Yes. You must obtain a Return Merchandise Authorization ("RMA") number
within our Return or Warranty policy period. AyaGroup.com will not accept returns
without prior authorization and an RMA number. Once issued, RMA numbers are
valid for 10 days within which AyaGroup.com must receive return products. RMA
numbers will not be extended or reissued. Customer should prominently display
the RMA number(s) on the shipping label of boxes containing the returned product.
Can I exchange
my RMA item for a different item?
No. We do not exchange RMA items for different items. We replace an item only
with the exact same item type. If the warranty period for a refund has not been
exceeded, an RMA request for refund can be placed online and then the new item
can be purchased (also online) and the RMA item will be refunded when received.
View this as an exchange.
RESTOCKING
FEE
What about restocking fees? How much? When? Why?
There is a restocking fee of 15% on all returns for refund, unless waived. AyaGroup.com is not responsible for manufacturer
defects. We are not manufacturers. We are willing to replace a defective item.
If a refund is requested instead of a replacement, we will charge a 15% restocking
fee. Why? Claiming "defective" is the easy way out of a restocking
fee just because you don't want the item. If it's defective, we will replace
it (RMA type repair).
RETURN SHIPPING
Who pays for shipping on a defective item? AyaGroup.com is not responsible for manufacturer defects.
We are not manufacturers. Since we are not the manufacturer, we split the shipping
cost with the customer. The customer pays for shipping to AyaGroup.com and AyaGroup.com
pays for the shipping back to you.
Similar
to a walk-in store, they will not send a driver or courier to your house to
pick up a defective item you bought in their store. They will not reimburse
you for your time and gas money spent to drive back to the store either. However,
AyaGroup.com will use every good measure we have to ensure that you will be
able to get the item replaced promptly with as little hassle as possible. CREDIT
How long
before the credit is processed and when will I see it? It takes us approximately two business days to process
a credit back to your credit card and 2-3 business days for it to appear on
your statement. After AyaGroup.com issues the credit, the rest of the process
is out of our ability to speed up. At this point merchant services and your
Bank determine how long before the credit posts in your account. This is normally
2-3 business days. This is the exact process in reverse order as when any merchant
charges your card. The customer will think there is an immediate withdrawal
of the funds, but it is really only an authorized hold. Once merchant services
and the merchants bank has processed the charge then the funds will appear in
the merchants account. Again, the same time frame applies to the merchant. NOTE*** NO RETURN AFTER 30 DAYS. CUSTOMER
MUST CONTACT THE MANUFACTURER FOR RETURN/REPAIR. NO EXCEPTION.
Please
login to your account OR use the form below.
IMPORTANT: Enter the same email address you used for the original order.
