Ayagroup.com :: Help zone
Help zone
You can send a message to us using the form below.
AyaGroup,
Inc.
201 W Garvey Ave # 102-181
Monterey Park, CA 91754 (U.S.A)
Tel: +1 626-573-3764
Fax: +1 626-573-3739
Hours of Operation: 9:00AM to 5:00PM (GMT-08:00) PST Monday-Friday
(CLOSE on Saturday/Sunday).
Will
Call/Pickup Orders Processing Option is temporarily disabled. All orders must
be shipped.
Sales:
Click Here (We reply within 3 hours
on business days and within 8 hours on weekends & holidays). Please include
your Order ID # if you have one and enter a valid EMAIL
ADDRESS if you're using the form above.
Vendors: Click Here
(email us your price sheet in Excel/spreadsheet format only)
Returns (RMA): Click
Here
Purchase
Orders:
Click Here
Order Tracking:
You should have received a tracking # via email notification. If you used Google
Checkout as your payment method, login to your Google
Checkout account to get the tracking #. Most orders are shipped via UPS.
If your tracking # doesn't come up on UPS.com,
it means we shipped from a different carrier. Simply copy & paste the tracking
# on Google, Yahoo
or MSN
search and it'll state the carrier and tracking status. (See
illustrations)
Got
questions? Visit our FAQ
page which
answers the most commonly asked questions. If you still can't find your answer,
click HERE and enter
any words (i.e., invoice, blind-drop ship, international orders, contact us,
etc.).
International Shipping: If your country is not on this list
(click here); please
contact us with the SKU#, quantity and your
address for us to calculate your shipping cost. (Please note
that some items can not ship overseas due to U.S. Customs restrictions)
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