FAQs
How
do I place orders?
Can I pick up an item at your store?
What method of payments do you accept?
Do you ship internationally?
How do you ship orders?
When will my order ship?
What is your return policy?
How secured is your site?
As a regular customer, why do I have to enter my
credit card information every time I place an order?
Why did my order failed during the order process?
Do I have to pay sales tax?
How am I exempt from paying tax if I am a tax-exempt government
employee?
How am I tax-exempt if I am a reseller?
What is OEM?
Do
you provide technical support?
Answers
to Frequently Asked Questions:
Q)
How do I place orders? Jump
to top
A) We recommend that you place your order online to ensure accuracy with the
information you've entered yourself. Please include a valid email address and
a good tel #. Click here
for instructions. If you require assistance, please don't hesitate to call us.
If it's during closing hours, leave a message and we will be in touch during
regular business
hours.
Q) Can I
pick up an item at your store?
Jump to top
A) We apologize but we are not open to the public, every order must be shipped
out.
Q) What
method of payments do you accept?
Jump to top
A) We accept Visa, MC, AmEx, Discover, Google Checkout, PayPal, government credit
card and government/school purchase
orders.
Q) Do
you ship internationally?
Jump to top
A) List of countries we
ship to you can place your order online. If your country is not on the list,
please email us with the item(s) you
want and address in order for us to accurately calculate your shipping cost.
Currently, we only use UPS, USPS Express Mail International and USPS Priority
Mail International. Your order will normally ship within three business days
after we verify your payment details. You will receive a tracking # when the
order ships and may take up to 10 business days for delivery provided that it's
cleared by customs. Insurance is covered for all international shipments. Customers
are responsible for all additional customs fees, brokerage fees, duties, and
taxes that may be levied by their respective governments or by the shipping
carrier.
Q) How
do you ship orders?
Jump to top
A) We ship UPS for domestic packages and USPS for international packages.
For domestic shipping information, click
here.
Q) When
will my order ship?
Jump to top
A) Orders will be processed and usually ship within 24 to 48 hours even though
95% of orders are shipped on the same day it's placed before 2:00PM PST. We
can not guarantee same-day shipment particularly if your Bill To address is
different from your Ship To address but we will do our best to expedite your
order. International packages will normally ship within two business days as
we need to verify your payment details. Orders placed on Saturdays, Sundays
and major U.S. holidays will ship on the following business day.
Q) What
is your return policy?
Jump to top
A) Only defective item will be replaced with an identical one. Please contact us for an RMA #. After 30 days, you MUST contact the manufacturer to get a return/replacement. There will be a 15% RESTOCKING FEE for return received without an RMA # and for non-defective item. REQUEST
RMA #
Q)
How secured is your site?
Jump to top
A) AyaGroup.com uses the most advanced 256-Bit encrypted software available.
Our site secured by GoDaddy.com
and is diligent about protecting your privacy and personal information. We are
also PCI Data Security Standards (PCI DSS) Compliant.
Click here to read more ...
Q)
As a regular customer, why do I have to enter my credit card information
every time I place an order?
Jump to top
A) We apologize for this inconvenience but we DO NOT store your credit card
info on file. You must enter your credit card info everytime you place an order.
If you want us to keep your credit card on file, please download the form (here),
complete and send it back to us.
Q)
Why
did my order failed during the order process?
Jump
to top
A)
There are several reasons your order failed; in most case, the credit card info
you've entered was incorrect. 1) Please
enter the name as it appears exactly on the credit card (middle initial). 2)
The billing address to the credit card is the address your credit card statement
is sent to monthly. 3) Expiration date.
4) CCV
which is the last 3-digit security code on the back of your Visa, MC, and Discover.
If it's an American Express card, it is the 4-digit on the front of your credit
card.
After
you purchase with us, the transaction charge on your Credit Card Statement will
say "AYAGROUPINC
6265733764 CA".
Q) Do I
have to pay sales tax?
Jump to top
A) Sales tax will ONLY be included in your total order/invoice if your SHIPPING
ADDRESS is in California. There is no sales tax if your SHIPPING ADDRESS is
outside of California even if your BILLING ADDRESS is in California. If the
Ship To address is different from your Bill To address, there will be no invoice
or packing slip included in the package as we considered it to be a blind drop-shipment.
The invoice is your email order notification.
Q) How am
I exempt from paying tax if I am a tax-exempt government employee?
Jump to top
A) Fax us 1 (626) 573-3739 with your Government Tax Exempt permit and Order
ID # if you have placed an order. After verification, we will remove the sales
tax from your order/invoice and issue you a credit to your credit card, Google
Checkout or PayPal account. If you have NOT yet place an order, please fax us
your Government Tax Exempt permit and contact us with placing your tax-exempted
order. After receiving your tax-exempt permit, subsequent orders will be tax-exempt
when placing it online.
Q)
How am I tax-exempt if I am a reseller? Jump to top
A) Fax us 1 (626) 573-3739 with your California reseller permit, California
Reseller Release Form, and Order ID # if you have placed an order. After
verification, we will remove the sales tax from your order/invoice and issue
you a credit to your credit card, Google Checkout or PayPal account. If you
have NOT yet place an order, please fax us your California reseller permit and
contact us with placing your tax-exempted order. After receiving your tax-exempt
permit, subsequent orders will be tax-exempt when placing it online. If the
Ship To address is different from your Bill To address, there will be no invoice
or packing slip included in the package as we considered it to be a blind drop-shipment.
The invoice is your email order notification.
Q)
What is OEM/Refurbished?
Jump to top
A) OEM stands for Original Equipment Manufacturer. If you see the word "OEM"
next to a product, it usually means the product is shipped in bulk packaging
(white box, brown box, anti-static bag, clamshell, etc.) and NOT in a retail
box. Almost all PC component manufacturers makes two versions of the same product,
bulk and retail. The retail version is sold mainly through retailers (i.e.,
BestBuy, Staples, etc.). System integrators buy hardware in bulk packaging because
it's usually lower in price and ready to put into the system without the hassle
of opening up a retail box. Bulk packaging may or may not come with a user-manual,
software, cables, etc. The buyer is expected to have technical experience when
buying an OEM item. In most cases, you'll be able to find the drivers/updates
on the manufacturer's website. Most products listed on our site are BRAND
NEW in retail or bulk/OEM packaging unless otherwised specified. Factory
Refurbished products differ from other refurbished products because
they are restored to the exact manufacturer specifications by the original manufacturer
in a certified refurbishing center. In addition, these products typically come
with the added advantage of a manufacturer warranty. These unused or used items
have been returned to original manufacturers for various reasons: use in field
tests, use in sales displays, and cancellations. They are then cleaned, quality
checked and tested twice. They are also serviced, if needed, in the original
manufacturer's certified refurbishing center. Refurbished products may come
with minor blemishes and may come with or without manuals, batteries and back
recovery disks. Please refer to the Product page for exact terms regarding warranty
information and supplemental software. System Pull (New/Used)
are parts (i.e., cpu, power supply, hard drive, etc., ) that are pulled from
a working system (i.e., server, desktop, notebook, etc.). System Pulls can be
taken apart from a brand new customized system which can't be re-sold due to
its special configuration or from a working system is which not being used
anymore. Manuals and software are NOT included. System Pulls can show some blemishes but most of the time, the parts
works once it's delivered because it was tested and worked before it was pulled. DOA (dead on arrival) is rare.
Q)
Do you provide technical support?
Jump to top
A) We apologize but we do not provide technical support. All products listed
on our website includes specifications. Additionally, all products listed includes
a link to the manufacturer's website. Please use that as your reference.
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